Shipping and Returns

Shipping Eligibility

Submission of an inquiry, account registration, or cart request does not guarantee shipment. Orders may be restricted, delayed, canceled, or refunded based on purchaser qualification, product status, jurisdiction, COA availability, lot release, payment review, or compliance review.

PO Box Restriction

VSA BioScience does not ship research materials to PO Boxes. Orders submitted with PO Box, mail drop, or forwarding-service addresses may be held, canceled, or refunded after review.

Processing Times

Processing times begin only after an order is approved for fulfillment. During launch, inventory is limited and manual review may add processing time. VSA BioScience may hold or cancel orders that require additional documentation.

Shipping Methods and Tracking

Approved orders should ship with tracking when available. Carrier timelines are estimates and may be affected by weather, carrier delays, address issues, holidays, or compliance holds.

Temperature and Handling

Some research materials may be sensitive to temperature, environmental exposure, storage conditions, tampering, or chain-of-custody concerns. Purchasers are responsible for receiving, inspecting, storing, and handling materials appropriately after delivery.

Address Accuracy

Purchasers are responsible for providing an accurate shipping address and receiving location. VSA BioScience may decline shipment to addresses, jurisdictions, freight forwarders, or recipient types that cannot be approved for the requested material.

Returns and Refunds

All sales are final. Because research materials can be affected by storage, temperature, tampering, contamination, and chain-of-custody conditions once they leave our custody, VSA BioScience does not accept returns of product after shipment.

Where warranted — for example, transit damage, an incorrect item, or a documented quality issue — remedies are limited to replacement or refund at VSA BioScience's sole discretion. Such remedies do not require the material to be returned, and may require supporting documentation (order number, photos, and a description of the issue). Any refund, replacement, or credit is the purchaser's exclusive remedy. Purchasers assume all responsibility for the material once it is delivered.

Damaged, Missing, or Incorrect Shipments

Report damaged, missing, or incorrect shipments promptly with the order number, tracking number, photos of the package and contents, and a description of the issue. Do not discard packaging until the issue has been reviewed.

Compliance Holds

VSA BioScience may place an order on hold if purchaser eligibility, product status, documentation, payment review, or shipping jurisdiction requires additional review.