Shipping and Returns

Where We Ship

VSA BioScience ships only to destinations within the fifty United States and the District of Columbia. We do not ship internationally, and we do not ship to PO Boxes, mail drops, freight forwarders, or package-forwarding services. Orders submitted to an address of these types may be held, canceled, or refunded after review.

Shipping Charges and Delivery Estimates

Standard shipping is free on every order, with no minimum. Expedited services are priced at checkout. Once an order is approved for fulfillment, the services offered carry these estimates:

• Standard — most orders arrive in 2–6 business days.
• 2-Day — two business days after carrier pickup. Order by 12 PM Pacific.
• Overnight — the next business day after carrier pickup. Order by 12 PM Pacific.

Orders are typically packed and handed to the carrier within one to two business days of approval. Shipments go by UPS, USPS, or FedEx at our discretion, with tracking.

These are carrier estimates, not guarantees. They begin at carrier pickup rather than at order placement, and they exclude weekends, carrier holidays, and any period during which an order is held for qualification, lot-release, payment, or compliance review. Shipping charges are not refundable because a carrier missed an estimate.

Title and Risk of Loss

Title and risk of loss pass to the purchaser upon delivery of the shipment to the carrier. VSA BioScience is not the insurer of the shipment. Where a shipment is lost or damaged in transit, we will assist with the carrier claim and, at our sole discretion, replace or refund the affected item under the claim windows below.

Claim Windows

To be eligible for review, report the following within the stated window. Claims received after these windows cannot be reviewed.

• Damaged, incorrect, or missing items — within 7 calendar days of delivery, with the order number, photographs of the outer packaging and the contents, and a description of the issue. Do not discard packaging before the review is complete.
• Non-delivery — within 21 calendar days of the ship date.
• Tracking shows delivered but the shipment was not received — within 7 calendar days of the carrier’s delivery scan. Please check with others at the address and with the carrier first. Where the carrier confirms delivery to the address provided, VSA BioScience is not responsible for the loss, and any remedy is at our sole discretion.
• Documented quality issue — within 30 calendar days of delivery, with the order number, lot number, and the observation or data supporting the concern. See the Quality Guarantee.

Incorrect Addresses and Returned Shipments

Purchasers are responsible for the accuracy of the shipping address at the time of order. Where a shipment is undeliverable, refused, or returned to us because of an address error, an incomplete address, or a failure to receive:

• Reshipment requires payment of a new shipping charge.
• Where material is returned to us in a condition we cannot verify, no refund is available, because chain of custody has been broken.
• Where a refund is issued, it is net of all original and return shipping costs.

We cannot intercept, redirect, or change the address of a shipment once a label has been generated.

Cancellations and Refund Timing

You may request cancellation by emailing support@vsabioscience.com with your order number. We can cancel an order at any time before a shipping label has been purchased; after that the order is in fulfillment and the Returns position below applies.

Approved refunds are issued to the original payment method. We submit them within 2 business days of approval; your bank or card issuer then typically takes a further 5–10 business days to post the credit. We do not charge a restocking fee, and we never require you to ship research material back to us.

Shipping Eligibility

Submission of an inquiry, account registration, or cart request does not guarantee shipment. Orders may be restricted, delayed, canceled, or refunded based on purchaser qualification, product status, jurisdiction, COA availability, lot release, payment review, or compliance review.

PO Box Restriction

VSA BioScience does not ship research materials to PO Boxes. Orders submitted with PO Box, mail drop, or forwarding-service addresses may be held, canceled, or refunded after review.

Processing Times

Processing times begin only after an order is approved for fulfillment. During launch, inventory is limited and manual review may add processing time. VSA BioScience may hold or cancel orders that require additional documentation.

Shipping Methods and Tracking

Approved orders should ship with tracking when available. Carrier timelines are estimates and may be affected by weather, carrier delays, address issues, holidays, or compliance holds.

Temperature and Handling

Some research materials may be sensitive to temperature, environmental exposure, storage conditions, tampering, or chain-of-custody concerns. Purchasers are responsible for receiving, inspecting, storing, and handling materials appropriately after delivery.

Address Accuracy

Purchasers are responsible for providing an accurate shipping address and receiving location. VSA BioScience may decline shipment to addresses, jurisdictions, freight forwarders, or recipient types that cannot be approved for the requested material.

Returns and Refunds

All sales are final. Because research materials can be affected by storage, temperature, tampering, contamination, and chain-of-custody conditions once they leave our custody, VSA BioScience does not accept returns of product after shipment.

Where warranted — for example, transit damage, an incorrect item, or a documented quality issue — remedies are limited to replacement or refund at VSA BioScience's sole discretion. Such remedies do not require the material to be returned, and may require supporting documentation (order number, photos, and a description of the issue). Any refund, replacement, or credit is the purchaser's exclusive remedy. Purchasers assume all responsibility for the material once it is delivered.

Damaged, Missing, or Incorrect Shipments

Report damaged, missing, or incorrect shipments promptly with the order number, tracking number, photos of the package and contents, and a description of the issue. Do not discard packaging until the issue has been reviewed.

Compliance Holds

VSA BioScience may place an order on hold if purchaser eligibility, product status, documentation, payment review, or shipping jurisdiction requires additional review.