Privacy Policy

Information We Collect

We may collect name, email address, company or institution, business type, intended research use, age and research-use attestations, account identifiers, order or inquiry details, support messages, product interest, COA and lot-review activity, payment status, and technical information such as IP address, browser type, and device data.

How We Use Information

• Operate the site, catalog, account features, and support workflows.
• Review purchaser eligibility and research-use attestations.
• Maintain COA, batch, order, and compliance records.
• Send opt-in launch-list, batch, or certificate updates.
• Prevent misuse, fraud, abuse, and prohibited activity.
• Meet legal, tax, accounting, security, and operational obligations.

Email and Launch Lists

VSA BioScience email updates should be sent only to contacts who opted into VSA BioScience communications. CoachArc contacts or other lists should not be imported unless those contacts separately consented to VSA BioScience research-use-only updates. Marketing emails must include an unsubscribe mechanism.

Cookies and Analytics

We may use cookies, logs, or similar technologies to operate the site, remember user preferences, improve performance, prevent abuse, and understand aggregate site usage. Where required, optional analytics or marketing tools should be controlled by consent settings.

Service Providers

We may share information with service providers that help operate the business, such as cloud hosting, email platforms, payment processors, customer support tools, shipping providers, analytics vendors, professional advisors, and compliance or legal reviewers.

Storage and Security

COA documents, support messages, review records, and operational data may be stored in AWS or other business systems. We use administrative, technical, and organizational controls intended to protect information, but no system can be guaranteed to be perfectly secure.

Retention

We retain information as long as needed for operations, compliance, accounting, security, dispute resolution, legal obligations, and legitimate business purposes. Compliance and order records may be retained longer than general marketing records.

Your Choices

You may unsubscribe from marketing emails using the unsubscribe link in those messages. You may contact us to request access, correction, deletion, or other privacy assistance. Some records may need to be retained when required for legal, compliance, accounting, fraud prevention, or dispute-resolution purposes.